Making a Request Under FOI

How to Make a Request for Information?

You can make a request under the Freedom of Information Act in writing or by e-mail by using the FOI Application Form. Click here to access the form or alternatively e-mail the FOI Officer with your request, contact details below.  In the application, you must state that the request for information is sought under the Freedom of Information Act, 2014. If you want the information in a particular format (i.e. photocopy/hardcopy/softcopy etc) this should be stated. Requests for information should be as specific as possible to aid with identification of the records being sought.

If you would like assistance with your FOI request, please email or contact the FOI Officer by telephone, Tel. (01) 6781600

Applications for information under the FOI Act should be submitted to:

Freedom of Information Officer
MS Ireland
80 Northumberland Road
Dublin 4

Tel: (01) 6781600
Fax: (01) 6781601

What Information can you access?

You may request access to information held by MS Ireland.  However certain types of information are exempt from disclosure as follows:

  • Personal Information (if the information does not relate to the person making the request;
  • Information given to MS Ireland in confidence and
  • Information relating to commercial business that is deemed commercially sensitive

How does FOI Work?

A response to your request will be acknowledged within 10 working days.  You will be informed of who is looking after your request.  In most cases, you will be informed of MS Ireland’s decision on your request within 4 weeks of our receiving it.  If the request is for a large number of records or MS Ireland receives a large number of requests for the same records, you will be informed before the expiry of the four week period that the time limit has been extended.  You will be given the reasons for the delay in responding to your request.


When your request is for personal information, there are no charges unless there is a significant number of records.  

In the case of requests which relate to non-personal information charges are applied for search retrieval and copying. The relevant section of the Act here is Section 27(2)

and these fees relate to:

(a) Determining whether it holds the information requested;

(b) Locating the information or documents containing the information

(c) Retrieving such information or documents

(d) Extracting the information from the files, documents, electronic or other  information sources containing both it and other material not relevant to the request, and

(e) Preparing a schedule specifying the records for consideration for release.

In relation to the search, retrieval and copying charges there is a minimum threshold of €101 below which no search, retrieval and copying charges can be charged. Once the charge reaches the €101 full fees apply.  There is a cap on the amount that can be charged and this is set at €500.  These is also a further upper ceiling limit on estimated search, retrieval and copying fees set at €700 above which a body can refuse to process a request unless the requester is prepared to refine the request below the limit.

There are also fees which apply for an internal review under Section 22, this is €30 and €10 for medical card holders and their dependants. The fee for appeals to the Office of the Information Commissioner is €50 and €15 for medical card holders and their dependants.

Request Granted:

If a request is granted the applicant will be informed in writing

  • That the request has been granted
  • The name of the person who granted the request
  • The day on which the decision was made
  • The format in which the record will be released
  • The fee for searches, if applicable

Request Refused:

If a request is refused, the applicant will be told in writing

  • That the request has been refused and the reasons for the refusal
  • The name of the person who decided to refuse the record
  • The rights of review and appeal as set out below

Can I appeal a decision?

Yes. If you are not satisfied with the decision made you can seek an internal review of the decision which is a complete and new review of your request by someone more senior. The request for internal review must be submitted in writing or by email within four weeks of the original decision.  

If following this you are still not satisfied you can appeal this decision to the Office of the Information Commissioner, 18 Lwr Leeson Street, Dublin 2.  Tel: (01) 6785222. Email: Visit

Useful Links:

For further information on Freedom of Information, please click here

To access the Freedom of Information 2014 Act, please click here

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