Background to project
MS Ireland provides a range of services for people living with multiple sclerosis (MS) and their families. One important aspect of these services is the support provided by a series of regional community workers who are available to meet with and/or offer advice to people with MS (PwMS) on a one-to-one basis. This support is often termed “casework”.
Because the nature of supports offered by community workers varies so greatly, it can be a challenge to evaluate the effectiveness of casework. In other words, it can be difficult to establish if and how community workers effectively meet the needs of PwMS.
In our project, conduced by a research team in the Department of Psychology at Maynooth University and supported by a grant from the Irish Research Council, we wished to explore this issue. Specifically, we wanted to explore ways in which casework at MS Ireland may be better evaluated.